Free AU shipping on orders over $80 w/ GONGSHIP80, free express over $100 use GONGSHIP100 | Yes, we ship internationally!

I Have a Question (aka FAQs)


Do you do custom orders?

We sure do and we LOVE it! If there's a piece of your imagination that you'd like to bring to life, please contact Jules at hello@fancydugong.com for a chat about it. We make the process easy as ABC.

How long does it take to send out my order?

Our order assembly and dispatch time frame is 1 - 3 business days. We always try to send it out as quickly as possible!

PLEASE NOTE: Express postage does not change this processing time, it only changes the service you pay for with Australia Post.

Can I return my purchase or get a refund?

Returns: In the interest of hygiene, we do not accept change of mind returns or exchanges. We endeavour to provide as much detail as possible on the listing for each item - but if you have any questions before you commit, please email me at hello@fancydugong.com

Refunds are available if there's an issue with your earrings or you believe they are not as advertised - please contact me within 7 days of receiving your item at hello@fancydugong.com . I may need to ask you to take photos of the issue or ask for more information so that I can manage each issue personally - case by case. I want you to be happy!

Oh dear - My earrings and I need your help...

Dr Dugong PhD has a Doctorate in Phixing sad earrings and loves to nurse a broken piece back to life or reunite it with it's twin - especially if it means a second lease of life to your cherished wearables! Just send us an email at hello@fancydugong.com with a description of the problem and we'll cost the repair from there.

What about postage?

We offer free standard parcel post through Australia Post for domestic orders $100 and over. Just use GONGSHIP100 at checkout to claim your free shipping!

Any domestic orders under $100 will incur a standard postage cost of $10. 

Both services offer tracking as standard; a unique tracking number will be emailed to you on fulfilment of each order.

You can get express postage for $15. Express postage does not change our 1 to 3 days processing time, it only changes the service you pay for with Australia Post.

We also offer international postage for $20 worldwide.

Please make sure you provide the correct postal address when checking out. Any orders that are returned due to an incorrect address will incur a postage fee for the item to be redelivered.

Fancy Dugong does not take responsibility for parcels delayed or lost by Australia Post, as this is out of our control. If your parcel is lost, please contact Australia Post to lodge an enquiry (this can only be done once the full recommended delivery time has passed). Recommended mailing times are available via the Australia Post website and your tracking number.

What materials are your products made from?

All of our stud earrings are made from resin and use stainless steel studs and nickel free comfort grips. Our dangle fittings are all stainless steel. Our tassels are a high quality mix of natural and man made materials, and made in China by a craft manufacturer. We also hand make some of our tassels, and use a mix of ethical leather and pleather for some earrings.

They are designed, hand made, and hand finished in Brisbane, Australia by Jules at Fancy Dugong.

What are you doing to be sustainable?

When you buy a pair of earrings from Fancy Dugong (whether from the website or from a stockist), I will make a donation to the Carbon Neutral Charitable Fund to plant a native Australian tree or shrub. Carbon Neutral Charitable Fund works on some of the largest native tree planting projects in Australia, and has - since 2006 - planted over 4.2 million native trees .

Flora is carefully selected to support natural ecosystems and wildlife and to create habitats that are resilient to Australia’s climate. Your purchase will also contribute to the management and monitoring of their planting projects.

Fancy Dugong strongly supports landscape restoration in all its forms. Broad scale native tree planting is essential to prevent Australia losing large portions of its biologically and evolutionarily unique fauna and flora. Trees are major players in carbon sequestration (storage).

If you have any questions please send me an email!

Do you need a stockist?

Always! Please contact me at hello@fancydugong.com for a chat.

I have a different question...

Oh man, I love a chat! Send me an email! hello@fancydugong.com